Return & Refund Policy
Effective Date: October 6, 2026
At Lumivoira, we aim to make the return and refund process clear and straightforward. Please review the following policy before requesting a return or refund.
1. Return Period
You may request a return within 14 days after receiving your order.
To qualify for a return, the item should be in substantially the same condition as when it was delivered, including being unused or unworn where applicable. Original packaging, accessories, parts, or other materials reasonably needed to evaluate the return should also be included.
Items that have been used, modified, or damaged after delivery may not be eligible for return.
2. How to Request a Return
Before sending any product back, please contact our customer service team at:
Customer Service Email:
service@lumivoira.com
When submitting a return request, please provide:
- Your order number;
- The email address used to place the order;
- The item you would like to return;
- The reason for the return;
- Photos or other supporting information when applicable.
Our customer service team will review the request and, if approved, provide the appropriate return instructions.
Please do not send any product back before contacting us.
The business address provided in this policy is not a designated return address unless our customer service team specifically instructs you to use it.
3. Return Shipping Costs
Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer when a return is requested due to a change of mind, incorrect product selection, or another reason not caused by Lumivoira.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning the item so that we can review the situation and provide appropriate instructions.
4. Damaged, Defective, or Incorrect Items
Please check your order after delivery.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible at:
Please include:
- Your order number;
- A description of the problem;
- Clear photos of the affected item or packaging where appropriate.
We will review the information provided and determine an appropriate resolution based on the circumstances and applicable law.
5. Items That May Not Qualify for Return
A return request may be declined when:
- The item has been used, altered, or damaged after delivery;
- Necessary parts, accessories, or packaging are missing;
- The return request is submitted outside the applicable 14-day return period;
- The item otherwise does not meet the return requirements described in this policy or applicable law.
If you are uncertain whether your item qualifies for a return, please contact our customer service team before sending it back.
6. Refunds
After an approved return has been received and reviewed, we will notify you regarding the status of your refund.
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
7. Original Shipping Charges
Original shipping charges are generally non-refundable unless the refund is required because of an error on our part or otherwise required by applicable law.
8. Order Cancellations
If you would like to request cancellation of an order, please contact us as soon as possible at:
We will review the cancellation request according to the current status of your order.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
9. Contact Information
If you have any questions about returns, refunds, cancellations, or an order-related issue, please contact us using the information below.
Customer Service Email:
service@lumivoira.com
Business Phone:
+86-27-86812485
Brand Name:
Lumivoira
Legal Company Name:
Hubei Yipingfeng Network Technology Co., Ltd.
Business Address:
Room 12, 2nd Floor, Unit 2, Building 17, Tieji Xinju, No.50 West Beiyangqiao Road, Heping Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China
Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.