Shipping Policy
SHIPPING POLICY
At lumivoraa, we aim to provide customers with a clear and reliable understanding of our order processing, shipping procedures, delivery timelines, tracking information, and fulfillment process.
This Shipping Policy explains how orders are prepared, shipped, delivered, and how customers can contact us regarding shipping-related questions or concerns.
Please review this policy carefully before placing your order.
ORDER PROCESSING TIME
Once your order has been successfully submitted and payment has been confirmed, our team will begin preparing your purchase.
Orders are generally processed within:
5 business days
Business days do not include Saturdays, Sundays, or public holidays.
Orders placed during weekends or holidays will normally begin processing on the next available business day.
After your order has been dispatched, you will receive a shipping confirmation email with available tracking details.
ESTIMATED DELIVERY TIME
After the order has been shipped, the estimated delivery timeframe is:
10–20 business days
Delivery time starts after dispatch and does not include the order processing period.
Actual delivery times may vary depending on factors such as:
- Shipping method selected;
- Delivery location;
- Carrier service availability;
- Customs processing or inspections;
- Weather conditions;
- Public holidays;
- Seasonal shipping demand;
- Local delivery delays;
- Transportation conditions.
Delivery estimates are provided as general guidance and are not guaranteed.
U.S. SHIPPING OPTIONS
lumivoraa currently provides shipping to eligible addresses within the United States.
Available shipping methods and applicable charges will be displayed during checkout before payment is completed.
Standard U.S. Shipping — $3.99 USD
For orders with a subtotal below:
$39.00 USD
a standard shipping fee of:
$3.99 USD
will apply.
Free Standard Shipping
Orders with a subtotal of:
$39.00 USD or more
are eligible for:
Free Standard Shipping
Eligible orders will not be charged a standard shipping fee.
Fast U.S. Shipping — $6.99 USD
Where available, customers may select:
Fast U.S. Shipping — $6.99 USD
The final available shipping options and applicable charges will be shown during checkout.
180-DAY RETURN WINDOW
Eligible orders delivered within the United States may be returned within:
180 calendar days from the date of delivery
All returns are subject to the requirements and conditions outlined in our Return & Refund Policy.
The 180-day period refers to the available return timeframe and does not mean that all returns qualify for free return shipping.
Return shipping responsibility depends on the reason for the return.
Please review our Return & Refund Policy for detailed information regarding return eligibility, procedures, shipping responsibilities, and refund processing.
SHIPPING DESTINATIONS
Currently, lumivoraa ships to eligible delivery addresses within the United States.
Certain remote locations, restricted areas, or addresses that cannot be supported by available shipping providers may not qualify for delivery.
If delivery cannot be completed to the address provided, our customer support team may contact you regarding possible solutions, including:
- Updating delivery information;
- Providing alternative shipping arrangements;
- Adjusting the order;
- Cancelling the affected order where applicable.
For shipping inquiries, please contact:
ORDER TRACKING
After your order has been shipped, tracking information will normally be provided through the shipping confirmation email.
Customers may use the provided tracking information through the applicable carrier or tracking service.
Please allow some time after dispatch for tracking updates to become available.
If tracking information has not updated for an extended period, please contact:
Please include:
- Order number;
- Tracking number (if available);
- Relevant delivery information.
SHIPPING ADDRESS CHANGES
If you need to modify your shipping address, please contact us as soon as possible after placing your order.
Address changes can generally only be processed before the order enters fulfillment or has been dispatched.
Once an order has shipped, we may not be able to update the delivery address.
To request an address change, please provide:
- Order number;
- Original shipping address;
- Updated shipping address.
We will make reasonable efforts to assist, but changes cannot be guaranteed after shipment preparation has started.
SHIPPING AND BILLING INFORMATION
Your shipping address may be different from your billing address.
Customers are responsible for reviewing and confirming all shipping details before completing checkout.
Incorrect or incomplete shipping information may result in:
- Delivery delays;
- Failed delivery attempts;
- Additional processing requirements.
ORDER FULFILLMENT
Orders are processed and shipped during regular business days.
Depending on product availability, inventory arrangements, fulfillment requirements, and delivery destination, orders may be handled through different fulfillment facilities or logistics partners.
Orders containing multiple products may occasionally:
- Arrive in separate packages;
- Be delivered at different times;
- Receive separate tracking numbers.
Where available, tracking details will be provided for each shipment.
SHIPPING ORIGIN
Orders may be fulfilled through our own facilities or trusted fulfillment partners depending on:
- Product availability;
- Inventory location;
- Shipping destination;
- Operational requirements.
The fulfillment location may differ from our registered business address.
The fulfillment arrangement does not affect the shipping terms or charges displayed during checkout.
DELAYED OR MISSING PACKAGES
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If your package appears delayed, missing, or tracking information has stopped updating for an extended period, please contact:
Please provide:
- Order number;
- Tracking information;
- Delivery details.
Our customer support team will review the available information and assist with the next steps.
MULTIPLE SHIPMENTS
Some orders may be shipped in multiple packages.
If your order is divided into multiple shipments:
- Packages may arrive separately;
- Each shipment may have its own tracking information;
- Receiving one package does not necessarily indicate that the entire order has been delivered.
SHIPPING CHARGES AT CHECKOUT
The final shipping method and shipping cost will be displayed before payment confirmation.
Current U.S. shipping options include:
Standard U.S. Shipping — $3.99 USD
Free Standard Shipping — Orders of $39.00 USD or more
Fast U.S. Shipping — $6.99 USD
Any applicable shipping promotions or discounts will be reflected during checkout.
CONTACT INFORMATION
For questions regarding shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact us.
Brand:
lumivoraa
Legal Company Name:
Xiamen Yadi Cross-border E-commerce Co., Ltd.
Business Address:
Room 702-6-16
No. 99 Huli Avenue
Huli District, Xiamen, Fujian
China
Customer Support Email:
service@lumivoraa.com
Business Phone:
0592-5284666
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
lumivoraa is owned and operated by Xiamen Yadi Cross-border E-commerce Co., Ltd.