Privacy Policy
Last Updated: October 15, 2026
This Privacy Policy describes how Lumivoira collects, uses, discloses, and otherwise processes personal information when you visit lumivoira.com, make a purchase, use our services, communicate with us, or otherwise interact with our online store.
Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.
For purposes of this Privacy Policy, “Lumivoira,” “we,” “us,” and “our” refer to Hubei Yipingfeng Network Technology Co., Ltd.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that your personal information may be handled as described in this Policy, subject to applicable law.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Lumivoira.
We may collect the following categories of information:
Contact Information
This may include:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address.
Order and Transaction Information
This may include:
- Products purchased or considered;
- Order number;
- Purchase history;
- Shipping and delivery information;
- Return and refund information;
- Transaction details;
- Payment status.
Payment information may be processed directly by Shopify or other payment service providers. We may not directly store complete payment card details.
Account Information
Where customer accounts are available, we may process information such as:
- Account credentials;
- Account preferences;
- Saved addresses;
- Order history.
Customer Support Information
When you contact us, we may collect:
- Your contact details;
- Order information;
- The contents of your communications;
- Photos, videos, or other materials you provide in connection with a support, return, refund, or product issue.
Device and Usage Information
When you use our website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Network information;
- Pages viewed;
- Referring URLs;
- Interactions with our website;
- Cookie and similar technology identifiers.
Marketing and Advertising Information
Where permitted by applicable law, we or our service providers may process information relating to:
- Marketing preferences;
- Advertising interactions;
- Campaign attribution;
- Website activity;
- Conversion and engagement information.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or provide information through our website;
- Automatically through cookies, pixels, tags, local storage, and similar technologies;
- From Shopify and other service providers that support our store;
- From payment processors, fulfillment providers, carriers, analytics providers, advertising providers, and other business partners where permitted by law.
3. How We Use Personal Information
We may use personal information for purposes including:
Providing Products and Services
We may use your information to:
- Process and fulfill orders;
- Confirm transactions;
- Arrange shipping and delivery;
- Provide tracking information;
- Process returns and refunds;
- Maintain customer accounts;
- Respond to customer inquiries.
Customer Support
We may use personal information to:
- Respond to product or order questions;
- Investigate delivery issues;
- Handle return and refund requests;
- Resolve damaged, defective, missing, or incorrect item claims;
- Communicate with you regarding your purchases.
Security and Fraud Prevention
We may process information to:
- Verify transactions;
- Detect suspicious or unauthorized activity;
- Prevent fraud or misuse;
- Protect our customers, website, systems, and business.
Improving Our Store and Services
We may use information to:
- Understand how customers interact with our website;
- Improve website functionality;
- Analyze store performance;
- Improve products and customer experiences.
Marketing and Advertising
Where permitted by applicable law, we may use information to:
- Send promotional communications;
- Measure marketing performance;
- Personalize or evaluate advertising;
- Understand customer engagement with advertising campaigns.
Legal and Regulatory Purposes
We may process personal information to:
- Comply with applicable laws;
- Respond to lawful requests;
- Maintain required business records;
- Establish, exercise, or defend legal claims;
- Enforce our agreements and policies.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Operate essential website functions;
- Maintain shopping cart functionality;
- Remember customer preferences;
- Analyze website usage;
- Improve site performance;
- Support fraud prevention;
- Measure marketing and advertising performance;
- Support personalized advertising where permitted.
You may be able to control certain cookies through your browser settings or cookie preference tools made available on our website.
Disabling certain cookies may affect the functionality or performance of the website.
5. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Recipients may include:
Shopify
Our online store is hosted and supported by Shopify. Shopify processes information in connection with providing its commerce platform and related services.
Payment Providers
Payment service providers may process information necessary to authorize and complete transactions.
Shipping and Fulfillment Providers
We may disclose information such as your name, shipping address, telephone number, and order details to fulfillment partners and shipping carriers where necessary to deliver your order.
Technology and Service Providers
We may work with providers that support:
- Website hosting;
- Customer service;
- Analytics;
- Fraud prevention;
- Data storage;
- Communications;
- Technical operations.
Marketing and Advertising Providers
Where permitted by applicable law, certain information may be disclosed to or processed by advertising, analytics, or marketing partners in connection with campaign measurement, attribution, or personalized advertising.
Legal Authorities
We may disclose personal information where required or permitted by law, including in response to lawful requests or where reasonably necessary to protect legal rights, safety, or security.
Business Transactions
Personal information may be transferred in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction where permitted by law.
6. Shopify
Our store is powered by Shopify.
Shopify may collect and process personal information about visitors and customers in connection with providing its services to us and supporting the operation of our store.
Information you submit through our website may therefore be processed by Shopify and its service providers.
Shopify's processing of personal information is also governed by its own privacy practices and applicable legal requirements.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, accuracy, or practices of third parties that we do not control.
If you follow a third-party link or interact with a third-party service, we recommend reviewing that party's privacy policy before providing personal information.
8. Marketing Communications
Where permitted by law, we may send promotional or marketing communications.
You may opt out of promotional emails by using the unsubscribe mechanism included in those communications.
Opting out of promotional messages does not prevent us from sending non-marketing communications that are necessary for your transaction or customer relationship, including:
- Order confirmations;
- Shipping notifications;
- Payment-related messages;
- Return or refund communications;
- Customer support responses.
9. Behavioral Advertising and Privacy Choices
Depending on the technologies used on our store and applicable law, information about your activity may be processed for analytics, advertising measurement, campaign attribution, or targeted advertising.
Residents of certain jurisdictions may have the right to opt out of certain forms of targeted advertising, sharing, or other processing of personal information for advertising purposes.
Where applicable, available privacy controls may be provided through:
- Website cookie or privacy preference tools;
- Browser-based controls;
- Other legally required opt-out mechanisms;
- A request submitted to us using the contact information below.
The availability and scope of these rights depend on your location and applicable law.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information;
- The duration of our relationship with you;
- Order and transaction requirements;
- Customer service needs;
- Fraud prevention requirements;
- Accounting or tax obligations;
- Legal or regulatory requirements;
- Dispute resolution needs.
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of electronic transmission, online communication, or data storage can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information transmitted through the internet.
12. Children's Privacy
Our services are not intended for children who are below the minimum legal age required to use our services independently under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Receive a copy of certain personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications;
- Opt out of certain targeted advertising, sale, or sharing activities where applicable;
- Appeal certain decisions regarding a privacy request where required by law.
These rights are subject to applicable legal limitations and exceptions.
To submit a privacy request, please contact:
We may need to verify your identity before completing certain requests.
Where permitted by law, an authorized agent may also submit a request on your behalf, subject to appropriate verification.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
14. United States State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law that applies, these rights may include:
- Accessing categories or specific pieces of personal information;
- Correcting inaccurate personal information;
- Requesting deletion;
- Obtaining a portable copy of information;
- Opting out of targeted advertising;
- Opting out of the sale or sharing of personal information where those concepts apply;
- Limiting certain uses of sensitive personal information where applicable;
- Appealing the denial of a privacy request.
The availability of these rights depends on your state of residence and whether the relevant law applies to our processing activities.
We do not make a blanket statement in this Policy that personal information is never “sold” or “shared,” because those terms may have specific meanings under certain privacy laws and may depend on the advertising or analytics technologies being used.
You may contact us to exercise any rights available to you under applicable law.
15. EEA, United Kingdom, and Similar Jurisdictions
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection requirements, applicable law may provide additional rights.
Where required, our processing of personal information may rely on legal bases including:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interests;
- Consent.
Depending on applicable law, you may have rights to:
- Access your personal data;
- Correct inaccurate personal data;
- Request erasure;
- Restrict processing;
- Object to processing;
- Request data portability;
- Withdraw consent where applicable;
- Lodge a complaint with a competent data protection authority.
The specific rights available to you depend on applicable law and the circumstances of the processing.
16. International Data Transfers
Lumivoira operates an online store that may use service providers located in multiple countries.
As a result, personal information may be transferred to, stored in, or processed in countries outside your country of residence.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
17. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:
- Performance of our contract with you, such as processing and delivering your order;
- Compliance with legal obligations;
- Our legitimate interests, such as fraud prevention, security, customer service, and business improvement;
- Your consent where consent is required.
The appropriate legal basis depends on the nature and purpose of the processing.
18. Complaints
If you have concerns about how we collect, use, or otherwise process your personal information, please contact us first so that we can review your concern.
You may contact us at:
Depending on your place of residence, you may also have the right to submit a complaint to an applicable privacy or data protection authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices;
- Website features;
- Service providers;
- Technology;
- Legal or regulatory requirements.
When we update this Privacy Policy, we may revise the “Last Updated” date at the top of this page.
We encourage you to review this Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact us:
Brand Name:
Lumivoira
Legal Company Name:
Hubei Yipingfeng Network Technology Co., Ltd.
Website:
lumivoira.com
Business Address:
Room 12, 2nd Floor, Unit 2, Building 17, Tieji Xinju, No.50 West Beiyangqiao Road, Heping Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China
Customer Support Email:
service@lumivoira.com
Customer Support Hotline:
+86-27-86812485
Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.