Thank you for visiting Lumivoira.

Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.

If you need assistance with a product, order, payment, shipping, return, refund, or another purchase-related matter, our customer support team is available to help.

We aim to provide clear and practical support throughout your shopping experience.

Customer Support

Our support team can assist with:

• Product information and general questions;
• Order confirmation and order status;
• Payment and checkout assistance;
• Shipping and tracking inquiries;
• Return and refund requests;
• Damaged, defective, missing, or incorrect items;
• Other order-related concerns.

You can contact us using the details below:

Customer Support Email:
service@lumivoira.com

Customer Support Hotline:
+86-27-86812485

For questions about an existing order, please include:

• Your order number;
• The email address used when placing the order;
• A brief description of the issue or request.

Providing complete information helps us review your inquiry more efficiently.

Returns and Refund Support

If you would like to request a return or refund, please contact our customer support team before sending any item back.

Once your request has been reviewed, we will provide the appropriate return instructions where applicable.

Please do not send returned products to the business address listed below unless our support team specifically instructs you to do so.

The approved return location may be different from our registered business address.

Business Information

Brand Name:
Lumivoira

Legal Company Name:
Hubei Yipingfeng Network Technology Co., Ltd.

Website:
lumivoira.com

Business Address:
Room 12, 2nd Floor, Unit 2, Building 17, Tieji Xinju, No.50 West Beiyangqiao Road, Heping Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China

Customer Support Email:
service@lumivoira.com

Customer Support Hotline:
+86-27-86812485

Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.