Welcome to Lumivoira.

Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.

Hubei Yipingfeng Network Technology Co., Ltd. is the legal business entity responsible for operating lumivoira.com and managing the related activities of our online store, including product sales, order fulfillment, payment support, shipping coordination, customer service, returns, refunds, and after-sales assistance.

At Lumivoira, we are committed to creating a straightforward and dependable online shopping experience. We believe customers should be able to understand what they are purchasing, how their orders are handled, and where to turn if assistance is needed.

Our Approach

At Lumivoira, we focus on offering practical products selected to support everyday use and convenience.

Our goal is to make the shopping process clear and easy to navigate, from browsing product information and completing checkout to receiving an order and requesting customer support when necessary.

We place importance on:

• Presenting clear and useful product information;
• Maintaining transparent store policies;
• Handling orders carefully and efficiently;
• Providing accessible customer support;
• Assisting customers with shipping, returns, refunds, and other order-related concerns;
• Continuously improving the overall shopping experience.

We aim to provide customers with the information and support they need to make informed purchasing decisions.

Customer Support

Our customer support team can assist with matters including:

• Product information and general inquiries;
• Order confirmation and order status;
• Payment and checkout questions;
• Shipping and tracking assistance;
• Return and refund requests;
• Damaged, defective, missing, or incorrect products;
• Other purchase-related concerns.

For assistance, please contact us using the information below.

Customer Support Email:
service@lumivoira.com

Customer Support Hotline:
+86-27-86812485

For questions about an existing order, please include your order number, the email address used during checkout, and a short description of your request. This helps our team review the matter more efficiently.

Business Information

Brand Name:
Lumivoira

Legal Company Name:
Hubei Yipingfeng Network Technology Co., Ltd.

Website:
lumivoira.com

Business Address:
Room 12, 2nd Floor, Unit 2, Building 17, Tieji Xinju, No.50 West Beiyangqiao Road, Heping Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China

Customer Support Email:
service@lumivoira.com

Customer Support Hotline:
+86-27-86812485

Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.