FAQ
Welcome to Lumivoira’s Frequently Asked Questions.
Below you can find answers to common questions about ordering, shipping, delivery, returns, refunds, and customer support.
1. Where does Lumivoira ship?
Lumivoira currently provides shipping services to customers located in:
The United States
Customers are responsible for providing accurate and complete shipping information when placing an order.
2. What shipping options are available?
For orders shipped within the United States, the following shipping options are currently available:
Fast U.S. Shipping — $6.99 USD
Estimated delivery: 5–8 business days
Free Shipping — Orders of $39.00 USD or more
Estimated delivery: 10–15 business days
Standard U.S. Shipping — Orders from $0.00 to $38.99 USD
Shipping fee: $3.99 USD
Estimated delivery: 10–15 business days
The shipping methods available for your order and the applicable charges will be displayed during checkout before payment is completed.
3. How long does delivery take?
Estimated delivery times depend on the shipping method selected:
Fast U.S. Shipping:
5–8 business days
Free Shipping:
10–15 business days
Standard U.S. Shipping:
10–15 business days
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Local delivery conditions;
- Other unexpected circumstances.
4. How do I qualify for free shipping?
Orders with a qualifying order value of:
$39.00 USD or more
are eligible for Free Shipping within the United States.
The estimated delivery time for Free Shipping is:
10–15 business days
Orders from $0.00 to $38.99 USD may use Standard U.S. Shipping for $3.99 USD.
Customers may also choose Fast U.S. Shipping for $6.99 USD where available.
5. Can I choose faster shipping?
Yes.
Where available during checkout, you may select:
Fast U.S. Shipping — $6.99 USD
The estimated delivery time is:
5–8 business days
Available shipping methods and final charges will be shown at checkout before payment.
6. Can I change or cancel my order?
If you need to request an order change or cancellation, please contact us as soon as possible:
We will review your request based on the current status of your order.
Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.
7. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact our customer support team as soon as possible:
We will make reasonable efforts to assist before the order enters fulfillment or shipment preparation.
However, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers are responsible for providing accurate and complete delivery information during checkout.
8. How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
If you need assistance with your order status or tracking information, please contact:
Please include:
- Your order number;
- The email address used during checkout;
- Any available tracking information.
This helps our customer support team review your inquiry more efficiently.
9. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe for the shipping method selected, please contact us:
Please provide:
- Your order number;
- Shipping information;
- Tracking details, if available.
Our team will review the available shipment information and provide appropriate assistance.
10. What should I do if I receive a damaged, defective, missing, or incorrect item?
If your order arrives:
- Damaged;
- Defective;
- Missing an item or component;
- Incorrect;
- Materially different from the product ordered;
please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the issue;
- Photos or videos showing the problem where applicable.
Our customer support team will review the information and provide an appropriate resolution.
11. Can I return an item?
Returns are handled according to our Return & Refund Policy.
Before returning any product, please contact:
Please do not send a product back before receiving return instructions from our customer support team.
The approved return address may be different from our registered business address.
12. How are refunds processed?
Approved refunds are handled according to our Return & Refund Policy.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear may vary depending on your bank, card issuer, or payment provider.
13. How can I contact Lumivoira?
If you have questions about products, orders, payments, shipping, returns, refunds, or other purchase-related matters, please contact us:
Customer Support Email:
service@lumivoira.com
Customer Support Hotline:
+86-27-86812485
Brand Name:
Lumivoira
Legal Company Name:
Hubei Yipingfeng Network Technology Co., Ltd.
Business Address:
Room 12, 2nd Floor, Unit 2, Building 17, Tieji Xinju, No.50 West Beiyangqiao Road, Heping Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China
Website:
lumivoira.com
Lumivoira is operated by Hubei Yipingfeng Network Technology Co., Ltd.